Satellite Internet Services

Here’s an interesting factoid. Our company currently has bandwidth problems and so I called HughesNet to see if they could do better than their competition (Wild Blue). So, talking to HughesNet salesman, we discussed one of their faster business plans, the Express 300.

They advertise this as “up to” 3 Mbps download speed and “up to” 512 Kbps upload speeds.

So I asked what the guaranteed minimum speeds are.

Guess what – there is NO GUARANTEED MINIMUM speed. On ANY of their plans.

The salesman said that you could usually count on speeds 60% or maybe 55% of the “up to” speeds they advertise. But there is no guarantee of even that. You will notice that this information isn’t published anywhere – I had to ask to find out.

So you pay $199.99 per month plus taxes and fees, for a plan that is 3 Mbps down and 512 Kbps up, and you will probably get 1.8 Mbps down and 307 Kbps up – maybebut they won’t guarantee even that! YMMV.

Notice that I am not accusing HughesNet of any wrongdoing, legally speaking. Their advertising tells no lies – it just fails to mention what you are probably going to actually get for your money. The salesman was quite up front about the actual performance, but you won’t find those numbers in their advertising.

Lazarus Long once said he wouldn’t guarantee a horse he was selling had four legs on it – it was up to the buyer to count them. This is like that.

So, if you are shopping for satellite internet service – ask lots of questions. “Caveat emptor” – let the buyer beware.


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